Enable Voicemail Instructions
- Dial 222
- Listen to message
- Press 1 if prompted
- Listen to all of the message, if you dont the voicemail might not get activated
- Wait 20 mins
- Restart phone
or call Virgin on 789 via your mobile phone or 0345 454 1111
Notes
- The default pin is 7890
How to access Voicemail / Mailbox
- Press the voicemail button
- Press and hold the 1 button on the dial pad
- Dial 222
- In Android, pull the notification bar down and click the message
Example Virgin Voicemail number
Most voicemail numbers will be made using the same syntax
{Real Number} --> {Voicemail Number}
07747 123456 --> +440037747123456
To make the number (Assuming you are in the UK)
- Remove the 0 at the begining
- Prepend +44003
- Done
How to aquire the voicemail number from the handset
- Dial *#67# from the handset
- The following message is returned
Call forwarding Voice: +440037747123456 FAX: +440037747123456 Sync: +440037747123456 Async: +440037747123456
- As you can see all of the numbers are the same
Adjust the number of rings before voicemail picks up
To adjust your no answer voicemail length dial the following from your phone:
**61*44xxxxxxxxxxxxx**30#
Where xxxxxxxxxxxxx is the full 13 digit number given to you for your voicemail box, 30 denotes 30 seconds.
Voicemail still not working
On you handset you will have some settings 'Call Divert' / 'Call Forwarding', these must be enabled and pointing to your Voicemail number.
These setting are retrieved from the network so can either be set by you or Virgin. It does not matter who sets them up as long aas your Voicemail is enabled.
Default setting when Virgin set my Voicemail
- Always forward - Not enabled, No number set
- Forwad when busy - Enabled, number set to the Voicemail Number
- Forward when unanswered - Enabled, number set to the Voicemail Number
- Forward when unreachable - Enabled, number set to the Voicemail Number